Rose outline surrounded by Handmade with love in Lancashire text.

How to Order

How To Order

How to order from Made in the Mill

You can order online or over the phone:

  1. Order online - it's safe, secure, and simple to do! Simply add items to your cart and checkout using one of our many accepted payment methods.
  2. Order over the phone - our phone lines are open Monday to Thursday, 9.30am to 4.30pm
  3. Email your order to us -through
  4. Order via the post

Please note that we deliver to mainland UK and Northern Ireland addresses only (Northern Ireland for small items only - those which can be sent via the Royal Mail's postal service). Deliveries to other locations may be able to be arranged however these may take slightly longer and may cost more due to postage costs - please call us on 0161 8500884 if you wish to arrange a non-mainland UK delivery.

(1) Order online

Made in the Mill has an easy to use, secure shopping basket which makes it simple for you to order online.

Once you have selected the items you wish to order simply add them to your virtual shopping basket. Then click on “Checkout” to move to the next stage.

You can review your order; enter your details, a separate delivery address if appropriate and any special instructions to our team. Please double check that the correct details have been entered before submitting the order.

Please note that you are responsible for entering the correct address when placing an order. If you enter an incorrect address in error and the order is subsequently returned to us by the courier then the cost of both the return to sender charge (levied on us by all couriers including Royal Mail) and the original outward carriage will be deducted from the refund. If you contact us to re-arrange the delivery to the correct address, then you will need to pay the return to sender charge and the second outward carriage charge.

Then choose to pay with either your debit or credit card. Click on the "Checkout now" button at the bottom of the page and the website will take you to the secure payment page. You can also choose to pay securely through PayPal.

Your payment details are only used for this order and are not saved on our servers. Our website uses SSL (secure sockets layer) technology which securely encrypts any data sent to us through the ordering process so you can be sure that your details are always safe and secure.

(2) Order over the phone

If you prefer to order over the phone then simply call us on 0161 8500884. The lines are open 4 days a week - Monday to Thursday 9.30am to 4.30pm. Our friendly team of advisers are based in the UK and are here to help with your order or any questions you may have.

(3) Email your order to us

If you would like to order your products via email then please send your order to the team at 

Simply detail in the email the product/s you require, your delivery address and also a contact phone number for you. We will then call you to confirm your payment details - you can pay with a debit or credit card over the phone or you can post us a cheque or postal order (made payable to Specialist Mobility Ltd) to Made in the Mill, The Mill, Gertrude Street, Nelson BB9 8RS. Please do not include your card details in the email.

(4) Order through the post

It's simple to order through the post. Just write your name and address details, together with the item/s you require and the price on a piece of paper and post it, with a cheque made payable to Specialist Mobility Ltd to The Mill, Gertrude Street, Nelson BB9 8RS. Please do include a contact telephone number too.


If you choose the gift wrap option, please include a message to state any gift message required. Please also note that if you order gift wrapping on large/awkwardly shaped items, then the item will be wrapped to the best of our ability, but the total item may not be covered with wrapping paper.