Returns

If you order an item and it isn't quite what you wanted then we'll happily take most products back (within 30 days from the date of receipt) as long as it is in unused, as new condition and in its original packaging.

It is the customer's responsibility to pay for and arrange the return of unwanted items.

The address to return items to is:

Returns, Made In The Mill, The Mill, Gertrude Street, Nelson BB9 8RS.

Please ensure that a note is enclosed detailing your name and address so that we can tie the return back to your order. If this is not enclosed, we will be unable to process any refund.

For some items, such as made-to-order and personalised products, please note unfortunately we are unable to take the products back.

If you have any queries then please call us to ask for further details.

If you paid for express delivery on your original order, this cost will not be refunded.

If the order is placed directly on the website please double check that the correct details have been entered before submitting the order. Please note that if you enter the incorrect address in error and the order is sent to this address and subsequently not received, a refund will not be provided. Alternatively if the order is returned to us, due to an incorrect address, we will refund the cost of the item less any return charges levied on us by the couriers - see below for further details.

If an item is faulty and we arrange the collection of it and we subsequently find it not to be faulty, the cost of the collection will be deducted from the final refund.

If your original order qualified for free shipping and you only return some of the items (keeping the remainder) and the new total of the order would then require shipping costs to be paid, your final refund will be less the amount of the current shipping costs for the part of the order you kept.

If the item you order is returned to us due to non-delivery (usually where the item is too big to go through the letterbox and there is no one in to accept the delivery, a card is left but then no attempt to collect the item from the courier's local office is made), we will contact you accordingly.

If you require a second delivery to be made then an additional postage/courier charge will be made to cover the second delivery. If, at this point you request a refund, the refund will be for the goods only and will not include the cost of the return costs charged to us by the courier. (In the case of DPD/Parcelforce this is £14.50 and for Royal Mail items the cost is £3.50.)