Payment & Delivery

Free delivery on orders over £50*

We offer FREE delivery on all standard orders over £50 to mainland UK, with the exception of some more rural/remote postcodes for larger items requiring a courier delivery. Please contact us for details on these postcodes or see below under the "delivery locations" heading.

If your order is made up of several items and the overall total is over £50, thereby qualifying for free delivery, and you then subsequently return some of the items which leaves the cost of the items you keep below the £50 threshold, your refund will be made for the items returned less the cost of the shipping on the item/s kept of £4.95.

We use the Royal Mail for most items and a mix of couriers including Fedex, DPD and Parcelforce.

Signatures required on delivery

For orders valued over £50 the package will usually require a signature on delivery. If no one is in when the courier/postman calls they should leave a card detailing how you can arrange re-delivery/collection from a local depot/office.

Deliveries left in a safe place

If you request that a delivery is left in a safe place (eg. a porch, garage, garden etc) then we cannot be held responsible if the item goes missing.

Refused deliveries

If a delivery is refused and then returned to us or direct to our suppliers, we reserve the right to deduct the cost of the return charge from the cost of the refund together with any restocking fee imposed on us by our suppliers (for deliveries sent direct from a supplier's warehouse).

Speed of delivery

We keep the vast majority of our trays in stock, with the obvious exception of personalised trays. Items which are in stock will be despatched on the same (working) day as long as the order is placed before 2pm.

If your order is urgent please contact us. On items we have in stock we can upgrade your delivery to a next day delivery (if placed before 2pm) at an additional cost.

For personalised trays we usually despatch within 7 working days of your order. This can be slightly longer in busy periods, such as Christmas. We will keep you informed of the progress of your order through regular emails and will also confirm despatch via email.

PLEASE NOTE THAT ANY SHORTAGES/DAMAGES MUST BE CONFIRMED WITHIN 3 WORKING DAYS FROM THE DATE OF DELIVERY. AFTER THIS TIME NO ACCEPTANCE FOR MISSING ITEMS WILL BE ENTERTAINED.

Delivery locations

We deliver to mainland UK addresses and use either the Royal Mail (for the smaller items) and a mix of different couriers (including DPD, Parcelforce and Hermes) for the larger items. Items over 60cm length will be sent via courier, not by the Royal Mail due to the size restrictions of sending by the Royal Mail.

We can deliver smaller items (via the Royal Mail) to outside of these areas (including the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and the Isle of Man) at no additional cost, however large items which require a courier delivery will incur an additional cost to cover the actual shipping costs to these locations. Postcodes impacted include (but are not limited to, as couriers amend these frequently) AB, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, ZE. PLEASE NOTE THAT SINCE BREXIT WE ARE UNABLE TO DESPATCH LARGER ITEMS, REQUIRING COURIER DELIVERY, TO NORTHERN IRELAND.

Please contact us for details and for a quote. If you place your order from these locations without checking with us first for a quote, we will contact you with the additional carriage charge. If you do not wish to proceed with your order at this point, that's fine, your order can be cancelled. We apologise for the inconvenience this causes, but unfortunately, we are charged additional costs to despatch larger items to these locations.

Unfortunately delivery to PO Box and BFPO addresses is not possible due to Royal Mail/courier restrictions.

If you choose to get an order forwarded on to an overseas address, we cannot be held responsible for any damage or errors with the item supplied. It is your responsibility.

Use of packaging materials

In line with our environmental policy, we often use recycled cartons and packaging, in an attempt to help reduce the amount of waste packaging which ends up in landfill.